EXPERIENCE
Voltage Depot | Berlin, Germany
Sound engineer | 2023 - 2024
Pursuing a lifelong dream, I optimized my hobby studio and began recording independent and voiceover artists.
JOIN | Berlin, Germany
Lead User Researcher | 2022 - 2023
The company's first researcher, I used a robust, multi-modal framework to create interesting new customer profiles where there had been only siloed tribal knowledge. This outcome and my efforts to socialize it in a variety of formats aligned company understanding of its customers, created new dialog and collaborations, and showed untapped growth potential.
My recommendations following my Product Experience discovery and JTB studies directly impacted multiple Product roadmaps for mid and late 2022, as well as being the primary source for the 2023 Product strategy. Examples of completed work include:
-Redesign of the recruiter’s view of a candidate’s profile (q3 2022 roadmap)
-Restructuring of recruiter pipeline and primary recruiter actions for candidate status (q4 2022 roadmap)
I performed multiple design testing studies, collaborating with and mentoring designers and PMs from start to finish.
I gave regular presentations at the company level for quick, tasty insight bites, as well as hosted in-depth explorations of findings. I proactively met with PMs to ideate Product response to UXR findings.
SoundCloud | Berlin, Germany
Senior User Experience Researcher | 2018 - 2021
As the Lead researcher on the business-critical “X-team” in the Creator-to-Fan group, my work directly shaped our strategy for the experimental initiative we were tasked with. Through discovery research and surveying, I was able to formulate the target producer and customer, demonstrating their key values, fears, motivations, and expectations for our experimental area. This work directly prioritized specific concepts for testing and development. Through multiple rounds of monadic concept testing, I was able to not only eliminate ideas that were “great on paper,” but champion those that most excited our users and subsequently went into development.
In addition to executing the research cycle, I was a key player in the daily work of the X-team, regularly collaborating in ideation and design workshops, serving as sparring partner for the PM and designer, and presenting our (2-week) sprint findings to the entire Creator business line.
In my time as the lone UX Researcher for the Listener business line (Mar 2018 - Jan 2021), my findings impacted multiple roadmaps and produced measurable experience improvements.
I led hiring for UXR in 2020 and 2021, adding (and then onboarding) two senior researchers, one junior researcher, and three interns.
For six months in 2020, I mentored a junior researcher and a research intern. I also mentored a design intern for most of 2021. In 2019 I created the Insights Guild, which brought together UXR and Audience Research for cross-pollination and sharing of minor research tasks.
Asurion | Nashville, USA
Senior User Experience Designer | 2015 - 2017
Developed and led the User Engagement initiative for tactical, strategic, and contextual research for all 3,500+ N. American and European users at the flagship product (Soluto Connect) level
Researched, compiled, and produced customer personas, technician personas, the Session Model call flow model, experience maps, etc
Developed solutions, wireframes, and prototypes
Led UX, Lean, and User testing workshops and roadshows
PointClear Solutions | Atlanta, USA
Senior User Experience Consultant | 2014 - 2015
Led user research and UX for redesign of OrthoBanc's AccepTx Pro. Work included stakeholder, user, and patient interviews including a 3-day tradeshow; an on-site design session with the client; and multiple wireframe iterations. Full Agile methodology
Led user research and UX redesign for BestDoctors' Physician Portal. The work included stakeholder and user interviews, personae and findings presentations, on-site design thinking sessions with the client, and multiple wireframe iterations
Led user research and UX redesign for Cirrus by RiseHealth. The work included stakeholder and user interviews, personae and findings presentations, on-site design thinking sessions with the client, and multiple wireframe iterations
Contributed to design and usability testing for the iPhone app, CareCam.
Consulted for and designed (lead) the Android app and desktop experiences for /tone, a telecommunications platform focused on hyperlocal communities and brand expression
Participated in usability testing and analysis for the Fuze mobile app, a rich communications white label client for messaging, content sharing, and brand support
Consulted and designed (lead) the health management tool ConsumerCare. This was a responsive design effort supporting multiple user roles
